The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service


The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Author Jeff Toister
ISBN-10 0692842004
ISBN-13 9780692842003
Year 2017-03-23
Pages 188
Language English
Publisher Toister Performance Solutions
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Imagine you could develop a customer focused culture so powerful that your employees always seem to do the right thing They encourage each other proactively solve problems and constantly look for ways to go the extra mile In short imagine a workplace culture where employees were absolutely obsessed with customer service The Service Culture Handbook is a step by step guide to help you develop a customer focused culture in your company department or location Whether youre just beginning your journey or have been working on culture for years this handbook will prepare you to take the next step Youll receive actionable advice straightforward exercises and proven tools you can utilize immediately Learn the one thing that forms the foundation of every great culture Discover what customer focused companies do differently to engage their employees And explore ways to strategically align every facet of your organization with outstanding service Creating and sustaining a customer focused culture is a never ending journey that takes hard work dedication and commitment The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction Praise for The Service Culture Handbook The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive successful and permanent Chip R Bell author of Kaleidoscope Delivering Innovative Service That Sparkles Though research continues to uncover the astonishing impact of customer focused cultures on customer loyalty and business results few organizations know how to get there Jeff Toister unlocks that mystery through this practical and fun to read guide to developing a culture that really works Brad Cleveland founding partner and former CEO International Customer Management Institute

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