The Field Guide to Understanding ‘Human Error’

The Field Guide to Understanding 'Human Error' Author Sidney Dekker
ISBN-10 1472439058
ISBN-13 9781472439055
Year 2014-12-19
Pages 248
Language English
Publisher CRC Press
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When faced with a human error problem you may be tempted to ask Why didnt these people watch out better Or How can I get my people more engaged in safety You might think you can solve your safety problems by telling your people to be more careful by reprimanding the miscreants by issuing a new rule or procedure and demanding compliance These are all expressions of The Bad Apple Theory where you believe your system is basically safe if it were not for those few unreliable people in it Building on its successful predecessors the third edition of The Field Guide to Understanding Human Error will help you understand a new way of dealing with a perceived human error problem in your organization It will help you trace how your organization juggles inherent trade offs between safety and other pressures and expectations suggesting that you are not the custodian of an already safe system It will encourage you to start looking more closely at the performance that others may still call human error allowing you to discover how your people create safety through practice at all levels of your organization mostly successfully under the pressure of resource constraints and multiple conflicting goals The Field Guide to Understanding Human Error will help you understand how to move beyond human error how to understand accidents how to do better investigations how to understand and improve your safety work You will be invited to think creatively and differently about the safety issues you and your organization face In each you will find possibilities for a new language for different concepts and for new leverage points to influence your own thinking and practice as well as that of your colleagues and organization If you are faced with a human error problem abandon the fallacy of a quick fix Read this book

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