Difficult Conversations: How to Discuss What Matters Most


Difficult Conversations: How to Discuss What Matters Most Author Douglas Stone
ISBN-10 0143118447
ISBN-13 9780143118442
Year 2010-11-02
Pages 352
Language English
Publisher Penguin Books
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The 10th anniversary edition of the New York Times business bestseller now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day whether dealing with an underperforming employee disagreeing with a spouse or negotiating with a client From the Harvard Negotiation Project the organization that brought you Getting to Yes Difficult Conversations provides a step by step approach to having those tough conversations with less stress and more success you ll learn how to Decipher the underlying structure of every difficult conversation Start a conversation without defensiveness Listen for the meaning of what is not saidStay balanced in the face of attacks and accusationsMove from emotion to productive problem solving

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